How do I log in?

If you are not a Kohler Dealer/OEM, click Enter as a Guest.

 

If you are a Kohler Dealer/OEM, use your 11-digit Warranty ID Number as your User Name, and an initial password of "kohler" (all lower case). Click the LOGIN button.

 

NOTE:  The REMEMBER ME NEXT TIME button can be used to store your User ID. This does not store your password.

 

If you need help using Kohler PLUS, click on the Help file located in the blue navigation bar once you have logged in.

 


How do I login if I have forgotten my password?

Click the Forgot password? link. The system will request your e-mail address. Be sure to enter the same e-mail address that is shown in your user account. The web site will send you an e-mail with a new password within 5 minutes. If an e-mail is not received, contact Kohler for assistance.

 

REMINDER: The password is case sensitive. Please ensure you are typing it accurately.

 

The system will require you to change your password. The password you were e-mailed should be typed into the Old Password field.

 

Click the UPDATE button located in the lower right-hand corner to save your changes.

 


Can I buy parts direct from Kohler?

Kohler does not sell direct. Please contact your local dealer.

 

To locate a dealer near you click the following link: http://kohlerengines.findlocation.com/search.aspx

 


Does Kohler PLUS work with Netscape?

Kohler PLUS is not currently Netscape enabled.

 

1)       Launch your Netscape browser to log into the internet.

 

2)       Minimize the browser.

 

3)       Launch Microsoft Internet ExpIorer.

 

4)       Open the Kohler PLUS website (www.kohlerplus.com) from within the Microsoft Internet ExpIorer browser.

 


Why should I install ActiveX?

When logging into Kohler PLUS for the first time you will be prompted to install the ActiveX Viewer. If you choose not to install, Kohler PLUS may not perform properly. We highly recommend the installation of ActiveX.

 

Click Install Components. This should install in about 30 seconds depending on your internet connection.

 


I received an error when installing ActiveX, how do I fix it?

Your ActiveX Microsoft Internet Explorer controls are not enabled.

 

1)       Click the Tools menu located in the top menu bar of Microsoft Internet Explorer.

 

2)       From the drop down menu, click Internet Options….

 

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3)       Click the Security tab in the Internet Options dialog box.

 

4)       Click the Custom Level… button.

 

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5)       Locate the “ActiveX controls and plug-ins” group within the list and enable each of the control functions.

 

 

Check that the following control functions are all enabled (Not all of these items may appear depending on your system setup):

·         Automatic prompting for Active controls

·         Binary and script behaviors

·         Download signed ActiveX controls

·         Download unsigned ActiveX controls

·         Initialize and script ActiveX controls not marked as safe

·         Run ActiveX controls and plug-ins

·         Script ActiveX controls marked safe for scripting

 

6)       Click OK to close the Security Settings.

 

7)       Click OK to close the Internet Options dialog box.

 


What is my Warranty ID number?

When you registered as a Kohler Dealer, you received an 11-digit Warranty ID Number. This is your User Name to sign into Kohler PLUS.

 


How do I locate the identification numbers on my engine?

The engine identification numbers (model, spec, and serial number) are on a silver decal normally affixed to the blower housing of the engine. These numbers should be provided to the dealer whenever parts are required.

 

Sample Engine Identification Decal

 

 


How do I get pricing information for my parts?

Contact your local Kohler Dealer. You can locate a Kohler Dealer in your area in one of two ways:

 

1) Click this link: http://kohlerengines.findlocation.com/search.aspx

 

2) Look in your Yellow Pages under Engines – Gasoline

 


How do I find a dealer in my area?

You can locate a Kohler Dealer in your area in one of two ways:

 

1) Click this link: http://kohlerengines.findlocation.com/search.aspx

 

2) Look in your Yellow Pages under Engines – Gasoline

 


How do I become a Kohler Dealer?

For information on becoming a Kohler Dealer, contact the Kohler Distributor nearest you.

 

Click the following link to view the North American Central Distributor Territories.

 

http://www.kohlerengines.com/MungoBlobs/NorthAmericanDist_BecomeaDealer.pdf

 

Click the following link to view the International Distributor Territories.

 

http://www.kohlerengines.com/MungoBlobs/InternationalDist.pdf

 


What is the fastest way to locate my spec. or part number?

Click the down arrow  to select the type of search you would like to perform (e.g. Part, Specification, Model, or Product).

 


 

 

 

 

 
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For a Specification Search—Avoid entering any alpha characters that are located at the end of the specification number.

 

Click GO or press the ENTER key on your keyboard.

 


Some of the part descriptions are listed in red, what does this mean?

Part descriptions listed in red have been superseded with new part numbers. Click on the part number to access information for the part. Select the SUPERSESSION button to find the most current part number.

 


Where do I find the Service and Owner's Manuals for my engine?

There are two locations that Owner’s and Service Manuals can be found:

 

Go to: www.Kohlerplus.com

 

Log into the web site or enter as a Guest.

 

Click on Service Literature.

 

 
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There are two ways to locate literature.

 

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1) The first method would be to use the left-hand navigation pane. This pane uses the “+” symbol to let you know that there is more information. A “-“ symbol means you have reached the end of the list.

 

2) The second method is to review the listed descriptions located in the center of the screen.

 

3). You can find literature using the Search field located in the upper right-hand corner of each section. A search can only be performed using a Form Number. Type your Form Number and click the * symbol, or press ENTER to start searching.

 


When I try to login it brings me back to the login screen. Why?

Microsoft Internet Explorer stores information in what is called “Cookies.” If errors appear when entering a web site it is likely that the cookie is holding some outdated information or incorrect information for that web site. Follow the procedure below to reset your cookies.

 

1)       Run Microsoft Internet Explorer.

 

2)       Click the Tools menu located in the top menu bar of Microsoft Internet Explorer.

 

3)       From the drop down menu, click Internet Options….

 

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4)       Click the General tab in the Internet Options dialog box.

 

5)       Click the Delete Cookies… button.

 

 
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6)       Click OK in the pop-up dialog box to delete all cookies.

 


7)       Click OK to close the Internet Options dialog box.

 

8)       Close Microsoft Internet Explorer and reopen.

 

9)       Delete your Kohler PLUS Favorite.

 

10)   Type the web site address into the address bar (www.kohlerplus.com) and click the  button.

 


What year was my engine manufactured?

You can determine the year of manufacture of your engine using the serial number. See the Serial Number Significance table.